Customer DNA

A 1,000+ emails sent. Worked with the largest, to the smallest customer, all the way down to their end-users. Stumble occasionally but get back up and keep course – and then completely out of the blue, you strike the right note with someone. Can’t help but share this badge I earned.

What a delight to read your letter this morning as I opened my daily emails! You belong in customer service as you understand the pure human intent inherent in the term! Several things… thank you for communicating to me what my next step is; sending a message having a tone that tells it’s reader it was generated by a human being; and for being culpable, responsible for the information being sent out. Again, thank you for starting my morning off today with a happy, oft absent, nod to being genuine! Kudos to you!

(dec. 8th, 2011)

Merry Xmas & a Happy New Year to all!

Related:
* Fab.com: Customer Service Tips.

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