Humble Beginnings

This week has been an incredible roller coaster ride for me.

When you start out, everything looks tiny and detailed. It is almost as if your staring hard at one piece of a 1,000,000 piece jigsaw puzzle and your wondering “Wth am I building?“. Here are some pieces from other puzzles that went down into history.

Google hardware circa 1999.

The first Google production server.

Google’s corporate history (official).

When we make a sale without having to pitch – there is a sense of elation and relief. “He snapped it up without batting a eyelid!” I found myself thinking.

We are also trying hard to not miss the gorilla in the mist. We see strange behavior and feedback all the time and think to ourselves – “Why do they do that?“.

The number one advice I can give to a salesman on the ground is to simply “Have a conversation with your customer first“. This is what I have learned over the last week by watching other good ambassadors of our service. The conversation ensures that your customer will remember your product or service and look it up later. It does not ensure a sale.

Here is some advice on Sales that I can promise will help you chart your course.

The Art of Rainmaking – Guy Kawasaki.

Finally, you can only plan to cover about 99.99% of everything that can go wrong. We are still learning and occasionally find ourselves dousing a few fires.

Here is the story behind Riya’s launch – Munjal Shah.

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